What are Small Robots?

Robots are on the rise.

Whether it’s chat bots becoming personal healthcare assistants, or precision agricultural machines taking over where economies of scale are breaking down, robots signal a world that is more efficient, more exact and more quantifiable.

But do they work for you?

Building intelligence from scratch means also building experiences that make this intelligence usable, friendly and trustworthy.

And that is where we come in.

Verbal interfaces 

Chat bots are the start of something amazing. They break down traditional interfaces into conversations, and make engagement simple. However in reality, most chat bots are limited by basic logic tree behaviour, and most conversations are not crafted, but an afterthought.

Creating an authentic conversation is challenging, and needs the craft of a writer and a psychologist to make it happen. It needs sophisticated neuro-testing to make sure it works. 

Conversation commerce

When you buy something from a shop, you can just ask for it. Why shouldn’t you be able to do the same online, or on your phone?

We can help you move from the world of digital shops to digital personal shoppers.


Robotic service design

Sometimes, technology just isn’t enough. You need to understand how to make people want it. You need to see how it fits into your entire customers experience.

We create complete end-to-end robotic services that work with your brand’s existing communications touchpoints. 

Designing services that make sense for your business – and your customer. 


We give you a unique blend of service design, machine learning, psychology and story telling. We make sense of the flood of information you have about your customers, or your market, and turn it into useful, intelligent services.

We work with you to create genuinely helpful intelligences.  So your bots can be smart and likeable. So you get closer to your customers. So your customers want to use you.


The world of AI and robotics is pretty confusing. Lots of huge concepts stepping straight out of science fiction and into your life. We have been working with these concepts and technologies for a little while now, and thought you'd like to see our thoughts. Some serious. Some not so serious.

How to turn online sales into conversational commerce

SRC's Ben Scott-Robinson was invited by Google's Squared Online digital innovation course to talk about Conversational Commerce, and how to use bots and AI to drive a more seamless commerce experience.

They have kindly released the class on YouTube, so do give it a look if you are thinking about conversational commerce, and have a spare 40 minutes. 

Using Bots and AI to Improve Your Business - Part 1

You are a business. You want to sell more stuff. You want your customers to be happier. Here’s how bots and AI can help.

At Small Robot Company we like to avoid hype and nonsense, and if there is one place right now where hype is king, it’s in the world of bots.

We have spent most of the last year getting to a position where we feel comfortable with the marketplace and thought we should pass on our learnings to you.

AI in 2017 — 13 snapshots of our future

If nothing else, the start of 2017 has given us a plethora of predictions. As well as a smorgasbord of doomsday options, the techier end of the internet has been overwhelmed with worthy predictions around AI, and what it will do for- and to- you.

But AI isn’t just about the tech. As any fan of dystopias will tell you, when you start creating intelligences, however specialised, the implications run far beyond the original visions of their creators.